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  2. Billing & Payment

Billing & Payment

Billing & Payment

  • How do I check out?
  • How do I apply my coupon code?
  • Where can I see my purchase history?
  • Do you price match?
  • Can I use my store credit, or store discount online?
  • How do I revise/edit an order that was placed?
See all 9 articles

E-Gift Cards, & Gift Cards

  • Can I order an e-gift card?
  • I placed an order online with a gift card, but it was cancelled. How do I get my gift card back?
  • I want to present my e-gift card as a gift without emailing it to the recipient. Can I do that?
  • Can I redeem gift cards online?
  • Can I use multiple e-gift cards/gift cards on one order?
  • How do I check my e-gift card/gift card's balance?
See all 11 articles

Order Cancellations

  • Why was my order canceled?
  • My order was canceled, but the item I ordered is still appearing as available on fleetfeet.com. Can I place another order for the item?
  • I’m still seeing a charge on my statement, despite my order having been cancelled. Why is this?
  • I used rewards on this purchase, but my order was canceled. Are they still available?
  • I used a gift card for some or all of this purchase, but no longer have the card information. How can I get that information back?

Order Problems

  • How do I cancel my order?
  • My order was not placed, but I have been charged.
  • Why can't I see my online order on my profile?
  • I didn't receive an order confirmation email. What happened?
  • Why can't I check out?
  • I'm getting an error message stating that there has been an authorization failure. What went wrong?
See all 9 articles
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