If your order was shipped to you in less than perfect condition, we are very sorry for the error and inconvenience! Please reach out to us via email@example.com to receive a pre-paid shipping label to return the item back to us -- please include "Damaged Item" in the subject line of your email. We will also provide further information and instruction on receiving a replacement if available. However if that is not possible, then upon receipt of the item, we will issue a refund back to the card used to make the purchase.
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Articles in this section
- How do I cancel my order?
- My order was not placed, but I have been charged.
- Why can't I see my online order on my profile?
- I didn't receive an order confirmation email. What happened?
- Why can't I check out?
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- I received a dirty, worn or damaged/defective item. How should I proceed?