Not happy with your purchase? We want to make it right. If what you bought from Fleet Feet isn’t working for you, return it within 30 days to be eligible for a full refund, exchange, or gift card. That’s our Happy Fit Guarantee.

 

Return to a Fleet Feet Store: Whether your product was purchased in-store or online through fleetfeet.com, you can bring your item (with packaging and receipt) to any Fleet Feet store to return it.

Ship Your Return: If you purchased your product online through fleetfeet.com, you may ship your item back to us. Begin the return process in our online returns portal (the form is at the bottom of the page). You will need your online order number. Shipping your return is only available for online purchases.

Return Packaging: To be eligible for a refund, all returned items must match the original order and must be enclosed in a protective box or bag. All shoes must be returned in their original shoebox, and the shoebox must be enclosed inside another protective box or bag. Don’t stick the shipping label directly onto the shoebox. If you do not follow these instructions, returns packaged only in the shoebox or otherwise without a protective box or bag will be considered a used product and be ineligible for a full refund.

Return Shipping Fees: Subject to a few exceptions, we’ll provide you with a prepaid return label to send the item back to us free of charge. Free return shipping is only available for orders shipped within the 48 contiguous United States. Orders shipped to international, APO/FPO, Alaskan or Hawaiian addresses or U.S. territories are not eligible for the free return shipping offer.

Online Exchanges: To exchange your online order, please initiate a return for the unwanted item and place a new order for the desired item.

Refund Processing: The time it takes for the refund to be reconciled depends upon the speed of your financial institution. This typically takes between one and four business days. Refunds to credit cards will only be issued to the card used for the original purchase. The value of the refund will be the original purchase price, regardless of the current price of the item.

Limitations

Fleet Feet reserves the right and has the discretion to decline an exchange and issue a full refund. Any abuse of this returns policy, including fraudulent, excessive, or unreasonable returns, may result in the rejection of future transactions or returns.