How do I return my order?

Returning an online order is free and easy — just follow the steps below. 

Return by mail:

1.  Please click on "Submit a request" at the bottom of this article, or you can send us a message through the blue "Help" button on the bottom right side of your screen. Please provide your order number, and we will email you a free, pre-paid shipping label within one business day to the email address associate with the order.

2. When packing up your return item(s), please include a copy of the packing list received with the shipment, OR clearly write your order number above the shipping label on the outside of the package. 

3.  Affix the label to the outside of the package — be sure to completely remove or cover any previous shipping label(s) on the package.

4. Drop off the package at a FedEx location, or at select FedEx partnered stores. Please visit this link to find a location near you; Be sure to write down your tracking number for future reference. Once we've received the return, a refund will be issued to the original payment method. If a Fleet Feet gift card was used, then a new Fleet Feet e-gift card will be emailed to you. 

Return at a Fleet Feet store:

1.  Find the Fleet Feet location closest to you.

2.  Provide the sales associate with your packing list, and/or order number when returning the item.

Have more questions? Submit a request