Returning an online order is free and easy — just follow the steps below.
Return by mail:
1. Please click on "Submit a request" at the bottom of this article, leave us a message through the blue "Help" button on the bottom right side of our website, or call (844) 798-3570 to initiate your return. Please provide your order number, and we will email you a FREE pre-paid shipping label within one business day to the email address on file.
2. When packing up your return item(s), please include a copy of the packing list received with the shipment, OR clearly write your order number above the shipping label on the outside of the package.
3. Affix the label to the outside of the package — be sure to completely remove or cover any previous shipping label(s) on the package.
4. Drop off the package at a FedEx location, or at select FedEx partnered stores. Please visit this link to find a location near you; https://local.fedex.com/. Be sure to write down your tracking number for future reference. Once we've received the return, a refund will be issued to the original payment method. If a Fleet Feet gift card was used, then a new Fleet Feet e-gift card will be emailed to you.
Return at a Fleet Feet store:
2. Provide the sales associate with your packing list, and/or order number when returning the item.