My order was cancelled, where is my refund?

If your order was canceled prior to being shipped, then please know that there was only a pre-authorization placed on your credit card upon order placement. The charge is only pushed through when the order is shipped. The pre-authorization should simply drop off your credit card statement as if it was never there; after that you shouldn't see a charge, or a refund on your bank statement, since neither ever occurred.

If you do still see a charge on your bank statement please contact us, and we will look into it for you. 

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