What is the online return policy?

Fit Matters.

And at Fleet Feet, so does your happiness!

If an item you purchased at Fleetfeet.com doesn't make you happy by the way it performs, looks, or fits, we'll take it back within 60 days of purchase. It's our promise to you! This policy does include all items on Fleetfeet.com, clearance items, and items that have been tried on.

Returning an online order is free and easy — just follow the steps below. 

Return by mail:

1.  Contact us, or call (844) 798-3570, to initiate your return. Please provide your order number, and we will email you a FREE pre-paid shipping label within one business day to the email address on file.

2. When packing up your return item(s), please include a copy of the packing list received with the shipment, OR clearly write your order number above the shipping label on the outside of the package. 

3.  Affix the label to the outside of the package — be sure to completely remove or cover any previous shipping label(s) on the package.

4.  Drop the package off at any FedEx, or USPS location. Be sure to write down your tracking number for future reference.

Return at a Fleet Feet store:

1.  Find the Fleet Feet location closest to you.

2.  Provide the sales associate with your packing list, and/or order number when returning the item.

Have more questions? Submit a request